Privacy Policy

Welcome to City Locksmith Pro (“we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://citylocksmithpro.shop or use our locksmith and security services.

1. Information We Collect

We may collect personal information from you in several ways:

1.1 Information You Provide Directly

When you:

  • Request a quote or service through our forms
  • Contact us via email or phone
  • Subscribe to our newsletter or promotions

We may collect:

  • Full name
  • Email address
  • Phone number
  • Service address or zip code
  • Message details or job information

1.2 Information Collected Automatically

When you visit our site, we automatically collect:

  • Your IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent
  • Referring website (if any)

This data helps us understand how visitors use our site and improve user experience.

1.3 Cookies & Tracking Technologies

Our website uses cookies to:

  • Personalize your browsing experience
  • Analyze site traffic and usage
  • Enable analytics and advertising tools (e.g., Google Analytics, Facebook Pixel)

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use collected data to:

  • Respond to your service requests and inquiries
  • Provide locksmith or security services
  • Improve our website and offerings
  • Send service updates, special offers, or promotions (if subscribed)
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Data

We take security seriously.

  • Data is stored on secure servers protected by encryption and firewalls.
  • Only authorized personnel have access to customer information.
  • Sensitive data (like payment information) is processed securely through third-party payment providers.

While we strive to protect your personal data, no internet transmission is 100% secure.

4. Third-Party Services

We may use trusted third-party tools and services, such as:

  • Google Analytics – for website performance and visitor analysis
  • Google Ads / Facebook Ads – for remarketing and advertising
  • Email marketing tools (e.g., Mailchimp, Klaviyo) – for newsletters

These services may collect anonymous usage data under their own privacy policies.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of email marketing or cookies
  • Request a copy of the data we hold about you

To exercise these rights, please contact us at privacy@citylocksmithpro.shop.

6. Data Retention

We keep your personal data only as long as necessary to:

  • Provide services you requested
  • Fulfill legal, accounting, or reporting requirements

7. Children’s Privacy

Our website and services are not directed toward children under 13.
We do not knowingly collect data from minors.

8. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📍 City Locksmith Pro
Email: privacy@citylocksmithpro.shop
Phone: 1-800-500-50-50
Address: Elm Road 2358, Irvine, CA, USA